We always make it right, so you can smile again!
Contact us directly by email: contact@sieradenstraatje.nl and take a photo of your broken or cracked cutter, so we can learn from it!

By the way, have you been busy for a while and accidentally washed your cutter too hot, causing it to become misshapen, or perhaps you stepped on it? We'll happily send you a new one with your next order. Just let us know in the comments section.

PostNL may have experienced some delays. This often happens around the holidays. If you haven't received a track & trace code after two business days, please contact us by email at contact@sieradenstraatje.nl and we'll resolve the issue so you can enjoy your order quickly.

We occasionally accept custom requests, but unfortunately, we usually have to turn you down because we're too busy. We do appreciate receiving your ideas by email. Who knows, they might appear in the next cutter launch! We're always looking for inspiration.

No, unfortunately, we don't have a customer service phone and often don't have time to answer the phone*. Emailing contact@sieradenstraatje.nl is the best way to get in touch. We try to respond within 24 hours. *If you have a truly urgent matter and still need to speak to someone, please call us at 0615356702.

As soon as we package the parcels and notice a seam, we sand it away by hand. Sometimes a seam is still visible. You can easily sand this away with 320-grit sandpaper. Fold it into a small stick and start sanding. Your seam will be gone in no time. Unfortunately, seamless printing doesn't (yet) exist.

Yes, if your package hasn't been shipped yet, you can place an additional order. Simply select "Pick up in Almere" as your shipping method and clearly indicate in the comments field which order it belongs to.