Warranty

We care about our products and naturally do our best to deliver them to you in top condition. However, it sometimes happens that an order is damaged during transport or something else happens that entitles you to a warranty claim. Legally, you are obligated to report the defect to us within two months of discovering it. If the defect is covered by the warranty, we will repair or replace it free of charge.

Complaints

It's unfortunate if you have a complaint about our products and/or services. We'd love to help you and offer you a satisfactory solution. You can email us at:

contact@sieradenstraatje.nl

We will review the complaint and try to resolve it to everyone's satisfaction.

After receiving your complaint, you will receive a confirmation from us.
We will respond to your complaint within 14 days of receipt. If it requires more time, we will inform you.

If this does not lead to a solution, you can submit your dispute for mediation through Stichting WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil . As of February 15, 2016, consumers in the EU can also submit complaints via the European Commission's ODR platform. This ODR platform can be found at http://ec.europa.eu/odr . If your complaint is not yet being handled elsewhere, you are free to submit your complaint via the European Union platform.